Help
Support
Course access, billing, refunds and anything that is not working. Real replies from a real person.
Before you email
Most questions are already answered on the FAQ section of the home page: what you get for $197, how the webinars are delivered, whether you need a store already, how much ad budget to plan for, and the refund policy.
If your answer is not there, email us. Include the email address you enrolled with so we can find your order quickly.
Course access
Access is granted once payment clears, and instructions go to the email address you used at checkout.
If nothing has arrived:
- Check your spam and promotions folders
- Check whether you used a different email address at checkout
- Email us with your order number and we will resend it
Choosing your webinar sessions
The 13 modules run as six webinars over six weeks. You pick your session times after you enrol, from the sessions we have scheduled. If you need to move a session, email us before it starts and we will put you in the next one.
Refunds
You have 30 days from purchase to request a refund of the $197. Email us from the address you enrolled with and we will process it. You keep the store theme either way.
Refunds go back to the original payment method. Your bank decides how quickly it appears, usually within a few business days.
Billing
The programme is a single payment of $197. There is no subscription, nothing recurring, and nothing to cancel.
If you see a charge you do not recognise, email us with the date and the amount before contacting your bank, and we will trace it.
Report a problem with the site
If something on this site is broken, tell us what you were doing, what happened, and what device and browser you were on. A screenshot helps more than anything else.